FREQUENTLY ASKED QUESTIONS
Why do I have to pay a Retainer upfront?
The Retainer reserves your date/time on my calendar. If you cancel your session, the retainer is non-refundable. If you need to reschedule, your retainer will be applied to your rescheduled session, and reserves your new date and time.
What are your travel fees?
Travel fees will be based on either the estimated additional roundtrip mileage and travel time (after 40 miles), or any hotel/airfare costs, as needed based on the session location. Fees will be due PRIOR to your session.
Can I bring a friend or family member with me?
Absolutely. We’ll even incorporate a couple of group shots into your session, if you’d like. But if your guest(s) would like individual images of themself, he/she/they will have to book their own separate session.
Do you offer hair and/or makeup services?
No. But, I do highly recommend that you have your hair and makeup professionally done prior to your session to ensure you look your absolute best.
What’s the difference between social media/web-resolution, and high resolution image files?
High Resolution: For editorial, print advertising, and professional photo lab printing*. 300dpi, 4000px on the longest side. Matching social media digital files included complimentary.
Social Media: For social media platforms such as Facebook, Instagram, LinkedIn; websites, and/or email. 300dpi, 1300px on the longest side. Studio logo or photo credit text in bottom corner or side. Complimentary with all print purchases.
Why can’t I get the RAW, unedited image files?
I consider unedited (RAW) image files unfinished, and any subsequent editing you do to them on your own or by a third-party, may be misrespresented or misconstrued as my work. If you absolutely must have the RAW image files, you may purchase them with either a limited or unlimited licensing agreement plus a copyright fee.
When do I pay for my prints or digitals?
Due to the custom nature of print orders, and the fact that all professional labs require payment up front, full payment of your prints is due at the time of order. Your payment covers all the materials, shipping and handling, and/or delivery. Products are delivered once payment is made in full.
How long does it take to get my digital image files?
Depending on the number of images you purchase, and the amount of editing/retouching necessary, the typical turnaround time is one to two days, but possibly up to two weeks. If you need your images sooner than that, please let me know prior to your session. A rush fee will apply based on the number of images to be edited. You may also request that purchased products be dropshipped directly to your home for a $10 fee.